Effective Date: October 16, 2026
Ember and Glow (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://emberandglow.com/ or contact us through our website.
We may collect the following types of information:
Contact Information: Your name, email address, telephone number, and other details you voluntarily provide through our contact forms.
Inquiry Information: Details about your questions, requests, or the products and services you are interested in.
Communications: Information you provide when communicating with us by email, phone, text message, or other channels.
Technical Information: Information such as your IP address, browser type, device information, pages visited, and website usage data, where collected through cookies or similar technologies.
We may use your information to:
Respond to questions, inquiries, and requests.
Provide information about our products or services.
Contact you regarding appointments, requests, or other relevant communications.
Send promotional communications where you have provided the required consent.
Improve our website, customer experience, and business operations.
Maintain website security, prevent misuse, and comply with applicable legal obligations.
If you voluntarily opt in to receive SMS messages from Ember and Glow, we may send you the types of messages described in the consent disclosure presented when you sign up.
Message frequency may vary, and message and data rates may apply. You can opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact us using the contact information provided on our website.
Providing consent to receive marketing text messages is not a condition of purchasing any product or service. We will honor applicable opt-out requests in accordance with applicable law.
We do not sell your personal information.
We may share information with trusted service providers that help us operate our website, manage communications, process inquiries, provide analytics, or support our business operations. These providers may access information only as needed to perform services on our behalf, subject to appropriate protections.
We may also disclose information when required by law, to protect our rights and security, or in connection with a business transfer, where legally permitted.
Mobile information and SMS consent: No mobile phone number information or SMS opt-in data or consent will be shared with third parties or affiliates for their own marketing or promotional purposes. This exclusion does not apply to disclosures to service providers that help us deliver our communications or operate our services, where permitted and subject to applicable restrictions.
Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve functionality, and evaluate website performance. You can manage cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where required, we will obtain consent for non-essential cookies and similar technologies.
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, and meet legal obligations.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing.
You may also unsubscribe from marketing emails using the unsubscribe link in those emails or opt out of SMS messages by replying STOP.
To submit a privacy-related request, contact us using the contact information available on our website.
Our website may contain links to third-party websites or use third-party tools. Those websites and services operate under their own privacy policies. We are not responsible for the privacy practices of third parties.
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or how your personal information is handled, please contact Ember and Glow through the contact information provided at https://emberandglow.com/.
